Grocery delivery or pick-up has become increasingly popular in the past few years. As convenient as it sounds, it can be intimidating placing an order. Here are the basic steps to get started:
1. Find your chosen grocery store’s website. You can also see ADRC’s listing of grocery stores that offer pick-up or delivery.
2. Create an account with your personal and billing information. Look for the “Sign Up” button.
3. Shop for the items you wish to purchase. Hint: Check out sale items and online coupons.
4. Check out:
• Verify the address. Be sure your delivery address is correct or that you’re ordering from the correct store location.
• Pick the date and time you would like your groceries picked up or delivered.
• When selecting delivery, there will be a spot for instructions. This is a great place to note where you would like your groceries dropped off (ex. front door).
• Sometimes your item may not be in stock. You will be asked if you want: 1) a replacement/backup item selected, or to skip/don’t replace the item, 2) if you want the shopper to use their best judgment in finding a substitution for your item, or 3) some stores also have an option where your shopper can text you with substitution options.
5. Place your order. After placing your order, you will get an email confirming your order and explaining any next steps.
6. Be sure to keep your phone nearby until your pick-up time or until you receive your groceries in case they call/text you with questions.
Frequently Asked Questions:
Is there a fee for pick-up or delivery? Do I have to tip for my grocery delivery?
Depends on the store but there is usually a fee for delivery between $4 – $12. Keep an eye out for promotions for free first delivery to try it out! Pick-up orders are often free (on orders over $35 or more) or have a fee between $5 – $8. Tips are not required, but like other food delivery services (ex. pizza), it is appreciated.
Can I use my FoodShare (EBT) card?
Some stores (i.e. Aldi, Meijer, Pick ‘n Save, & Woodman’s) do accept the FoodShare card and can be entered when you check out just like you would with a debit card. You’ll probably still need to enter a debit/credit card number for fees, non-food related items, and any remainder of your balance.
Are there any options to call and place an order over the phone?
No; however, some stores (i.e. Aldi & Fresh Thyme) have a Senior Support Service phone line for customers over age 60 specializing in assisting in setting up accounts and placing orders. This line can be reached at
1-844-981-3433 daily from 7 a.m. – 10 p.m.
