• Organizes, coordinates, and monitors the operations of Grounded Café or mobile cafe in various community locations. 
• Assures the Grounded Cafe or mobile cafe is welcoming and supportive of customers. Greets customers, explains the products and programs offered at The Grounded Café. 
• Actively creates a bridge between café/mobile cafe and congregate meal customers to assure everyone is comfortable and feels welcome. 
• Is an ambassador of ADRC programs and café products and assists with outreach and promotion. 
• Adheres to food handling and service meets Serving Safe Food guidelines and Health Department License requirements. 
• Supports food truck operations including inventory, food preparation, sales, services and staffing. Facilitates ADRC interface with the food truck program assuring outreach and education are available. 
• Participation in development and preparation of menu items, following customer feedback, maintaining high standards of quality, food safety, and hygiene.
• Maintains safety, sanitation, care and order of work areas and equipment, including storage areas, coolers and freezers. Reports repair and maintenance needs to ADRC Facilities Manager. 
• In partnership with the Grounded Café Leads, Support Team, ADRC Program Manager and Nutrition Manager, recruits, orients and supports volunteers to assist in café or mobile café events and daily operations.
• Supports and mentors senior aides, WISE workers, students, volunteers, etc. at the cafe or mobile cafe.
• Records accurate participation and volunteer hours along with other program documentation. 
• In accordance with Aging Network and Older American’s Act guidance, ensures that customers have the opportunity to contribute for the publicly funded meal and that contributions are handled according to agency policies.
• Follows the ADRC money handling policy and ensures practices are followed by all volunteers and staff in the café. 
• Reconcile cash drawers at the beginning and end of shifts to ensure that amounts are correct and make sure there is adequate change for next day sales.  Reconcile cash in change safe weekly. 
•  Helps ensure accurate inventory of products and needed supplies at the café or mobile cafe. Helps support point of sale software and assures staff and volunteers are trained in its use.
• Purchases food and supplies as needed, receives deliveries by checking food and material goods against specifications, purchase order and invoices.
• Participates in the planning and goal-setting efforts of ADRC.
• Participates as a team player to further agency goals.
• Has a “Duty to Report” during a community emergency/disaster according to the ADRC Emergency Preparedness Plan.

Minimum Qualifications Preferred

Education and Experience:

• High school diploma or equivalent.
• Previous experience in a restaurant environment including knowledge of safe and effective food handling processes, inventory, cash handling and customer service practices. 
•  Experience working with older adults, adults with disabilities and volunteers, or any combination of training is preferred. 

Licenses and Certifications:

• CPR/AED Certification
• ServSafe Food Handling Certification. Will help obtain within the first year of hire.
• Valid State of Wisconsin driver’s license and a satisfactory motor vehicle record.

Knowledge, Skills, & Abilities

• Knowledge of safe food handling practices.
• Knowledge of hygiene and sanitary regulations governing the handling, preparation and serving of food. 
• Knowledge of safety hazards while working with kitchen equipment and chemicals in the work environment. 
• Knowledge of standard measures. 
• Knowledge of report preparation and file maintenance and inventory practices
• Knowledge of MSOffice Computer Program office suite.
• Ability to have a flexible schedule to include evenings and weekends.
• Ability to operate a cash register, point of sale equipment and other concession devices. 
• Ability to operate a motor vehicle (van/trailer combo), when needed.
• Able to work under pressure during a busy lunch rush while maintaining the highest food/product quality.
• Ability to understand and practice the confidential nature of the position.
• Ability to engage and lead volunteer staff.
• Ability to perform high levels of customer service.
• Ability to communicate effectively, both orally and in writing.
• Ability to establish and maintain effective relationships with staff, customers, volunteers and the general public.
• Ability to make decisions in accordance with recognized policies and procedures.
• Ability to relate to the customers and act as an advocate.

• Assists with packaging meals for home delivery.
• Delivers meals to homebound participants when necessary.
• Assists the Home Delivered Meals Supervisor in maintaining accurate program documentation.
• Provides coverage for the Home Delivered Meals Supervisor and other nutrition program areas when needed.
• Ensures the homebound meal site and equipment used in the packaging and delivery of the food meets sanitation guidelines.
• Assists with the training and monitoring of volunteers to package and deliver meals.
• Completes ongoing inventories to assure adequate nutrition supplies are on site
• Participates in the quarterly information and planning meetings for the Nutrition Program.
• Participates in the planning and goal setting efforts of the ADRC.
• Participates in the work setting as a team player.
• Has a “Duty to Report” during a community emergency/disaster according to the ADRC Emergency Preparedness Plan

Minimum Qualifications Preferred

Education and Experience:

• High School Diploma/HSED/GED or any equivalent combination of education, training and experience which provides the necessary knowledge, skills, and abilities.

Licenses and Certifications:

• Serving Safe Food Certification

• Valid State of Wisconsin driver’s license and a satisfactory driving record.

• CPR/AED certification.

Knowledge, Skills, & Abilities

• Knowledge of quality food service standards and specifications.

• Knowledge of proper food storage and food service equipment.

• Knowledge of older and disabled adults’ needs.

• Ability to understand and practice the confidential nature of the position.

• Ability to work well with co-workers and volunteers

• Ability to understand and complete written and oral instructions.

• Ability to work with minimal supervision.

• Ability to relate to clients, with respect and address difficult situations in a tactful manner.

• Ability to maintain confidential information.

• Ability to lift up to 45 pounds.