Family Care – IRIS

Family Care and IRIS are programs that help eligible frail older adults and
adults with disabilities get the services they need to remain in their homes.

ADRC is the Place to Start

ADRC is the place to go to learn how these programs work, about eligibility, and start the application process. We perform the Wisconsin Adult Long-term Care Functional Screen, which is used to collect information about your ability to complete daily activities of living, health, and need for assistance for various programs. The functional screen is one determinate of eligibility and gets your application started.

“Thank you for your programs, your expertise and your grand manners. My folks benefited from your assistance and you helped them remain in the home they loved. That was a huge goal achieved.” 

Family Care

Family Care is administered by manage care organizations (MCO) which provide care managers to assist eligible persons with a needs assessment and creation of a care plan including selecting providers for the services in their plan. Information about Family Care can be found at

or print this informational Tell Me More About Family Care flyer.

Family Care MCOs in Brown County

The state of Wisconsin Department of Health Services contracts with two Managed Care Organizations (MCO) to administer the Family Care Program in Brown County.

The current Family Care MCOs are Lakeland Care, Inc. and Inclusa,

IRIS (Include, Respect, I Self-Direct)

IRIS is a self-directed manage care option. More information about can be found at:

or print this informational Tell Me More About IRIS flyer (link to pdf)

IRIS in Brown County

The IRIS consultant agencies under contract with DHS in Brown County are TMG Wisconsin,, LSS Connections,, and Advocates4u,

Complaint or Issue to Resolve?

If you have a complaint or concern regarding your care plan or other issue the first place to start is your care manager. If you still are not satisfied there are two programs for your use in filing a complaint.

Ombudsman Program
For persons age 60 and older who are consumers of Wisconsin long term care programs.
An Ombudsman protects and promotes the rights of long term care consumers. Any long term care consumer have the right to express any complaint or concern about their care or treatment to an Ombudsman without fear of retaliation or reprisal. You can find your regional Ombudsman by calling 1-800-815-0015 or go to this Ombudsman Coverage Map Link.

Disability Rights Wisconsin
Disability Rights Wisconsin or DRW advocates for persons with disabilities under age 60.
This is the place to call for assistance when you have a complaint or concern. They have a number of regional offices. Their toll free number is 1-800-928-8778


Employment Guide for Persons with Disabilities

Outlines employment options including information on job assistance for older adults, veterans, and adults with disabilities. Examples are Social Security Administration Work Incentive programs, how to find funding, assistive technology, and legal issues and advocacy.

Information and Advocacy for Persons with Disabilities

List of organizations that assist persons with disabilities and their families, i.e.: finding services, assistive technology, and support groups in addition to providing education and advocacy on disability related issues and so much more.

Durable Medical Exquipment - Donate - Purchase Used List

ADRC and Options for Independent Living Loan Closets are closed to lending and accepting items.

List of sources for donating equipment you have or to purchase used equipment.  Examples are assistive devices for the bathroom, bedroom, walkers, canes, wheelchairs, etc.  If you need to explore more options call the ADRC at 920-448-4300 for assistance.

Programs for Individuals with Disabilities

List of organizations that serve persons with disabilities with programs to help them stay active and learn new skills.

Respite Options for People with Special Needs

Explains what respite is, why it’s important, available respite options and where to get assistance to sort through those options.

ASPIRO 920-498-2599, 1673 Dousman Str., Green Bay, WI Agency serving individuals with disabilities.  Services such as early intervention, employment, and day services, and more.

CP 920-337-1122, 2801 South Webster Avenue, Green Bay, WI  Provides aquatic exercise, therapy services, adult day services, childcare, advocacy, and information.

Curative Connections 920-468-1161, 2900 Curry Ln, Green Bay, WI  A wide variety of services for older adults and adults with disabilities.  Dementia, adult day services, training and employment, rehabilitation, transportation and more.

Options for Independent Living 920-590-0500, 555 Country Club Road, Green Bay, WI Disability showcase model home and office.  Get hands on experience with assistive technology and adaptive equipment.  Provides advocacy, peer support, information, and referral.

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