MAJOR RESPONSIBILITIES: 

• Supports the operations of Grounded Café or food truck in various community locations. 

• Greets customers, explains the products and programs offered at Grounded Café, Gathering Grounds and Grounded On the Go programs. 

• Is an ambassador of ADRC programs and café products and assists with outreach and promotion.

• Provides safe, high-quality food service by following Serving Safe Food guidelines and Health Department License requirements. 

• Supports Grounded Café operations including food preparation and serving, cleaning and cash handling when needed.

• Supports food truck operations including loading and unloading the vehicle, food preparation and serving, cleaning, cash handling, and operating the vehicle (van/trailer combo), when needed. 

• Assists with maintaining high standards of quality, food safety, and hygiene.

• Maintains safety, sanitation, care and order of work areas and equipment, including storage areas, coolers and freezers. 

• Communicates repair and maintenance need the ADRC Facilities Manager and Café Supervisor and Community Dining Manager. 

• Orients and supports volunteers to assist in café or food truck events and daily operations.

• Follows ADRC finance and cash handling policies. 

• Assists with opening and closing cash drawers at the end of shifts to ensure that amounts are correct. 

• Participates in the planning and goal-setting efforts of Grounded and ADRC.

• Participate as a team player to further agency goals.

• Has a “Duty to Report” during a community emergency/disaster according to the ADRC Emergency Preparedness Plan.

Education and Experience:

• High school diploma or equivalent.
• Previous experience in a restaurant environment including knowledge of safe and effective food handling processes, inventory, cash handling and customer service practices. 
• Experience working with older adults, adults with disabilities and volunteers, or any combination is preferred. 

Knowledge, Skills & Abilities

Licenses and Certifications:

• CPR/AED Certification, ServSafe Food Handling Certification. 
  *Willing to provide opportunities to obtain certifications within the first year of employment. 
• Valid State of Wisconsin driver’s license and a satisfactory motor vehicle record.

Knowledge, Skills and Abilities:

• Knowledge of safe food handling practices.
• Knowledge of hygiene and sanitary regulations governing the handling, preparation and serving of food. 
• Knowledge of safety hazards while working with kitchen equipment and chemicals in the work environment. 
• Knowledge of standard measures. 
• Knowledge of MSOffice Computer Program office suite.
• Ability to have a flexible schedule to include evenings and weekends.
• Ability to operate a cash register, point of sale equipment and other concession devices. 
• Ability to operate a motor vehicle (van/trailer combo), when needed.
• Ability to work under pressure while maintaining high customer service and food/product quality.
• Ability to understand and practice the confidential nature of the position.
• Ability to monitor volunteer staff.
• Ability to achieve high levels of customer service.
• Ability to communicate effectively, both orally and in writing.
• Ability to establish and maintain effective relationships with staff, customers, volunteers and the public.
• Ability to make decisions in accordance with recognized policies and procedures.
• Ability to relate to the customers and act as an advocate.

Physical Demands:

• Lifting 40 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.
• Extended periods of standing and walking. 
• Intermittent sitting and driving.
• Using hand(s) for single grasping, fine manipulation, pushing and pulling, and operating controls.
• Frequent bending, twisting, squatting, climbing, reaching and grappling.
• Communicating orally in a clear manner.
• Distinguishing sounds at various frequencies and volumes.
• Distinguishing people, objects or injuries at varied distances under a variety of light conditions.