Ask I&A: Nursing Home Complaints

by | May 25, 2022 | Blog, Housing

Question: My mother is in a nursing facility. We have some concerns about her care and have talked to the staff here, but not gotten a satisfactory answer. Is there some other avenue we should explore for getting our concerns addressed?

Answer: It is always good to start with the nursing home staff. They would like the opportunity to address any concerns that you or your mother have regarding care. If you feel that you are at an impasse and the concerns are not being addressed, you have some options.

You could connect with the Long-Term Care Ombudsman program through the State of Wisconsin Board on Aging and Long-Term Care. Their brochure explains that an ombudsman’s role is to provide advocacy to long-term care customers aged 60 and older who either reside in a long-term care facility or who are enrolled in a long-term care funding program like IRIS or Family Care. The ombudsman investigates and resolves complaints about care and treatment, investigates resident rights violations, and investigates when there is a reduction or denial of requested services. The ombudsman can provide consultation services to help avoid problems or to solve problems before they become a crisis. A call to the ombudsman is kept confidential. You can connect with an ombudsman by calling 1-800-815-0015.

The other option is to file a complaint with the Wisconsin Department of Health Services Divisions of Quality Assurance. Per their website, they are responsible for assuring the health, safety, and welfare of persons using health and community care provider services in Wisconsin. If you believe that the nursing home staff have violated any state or federal laws, you have the right to file a complaint. The complaint can encompass issues revolving around quality of care or quality of life including; abuse, neglect, lack of staffing, unsafe conditions, poor care, mistreatment, transfers, discharges, and caregiver misconduct.

You can find more information at www.dhs.wisconsin.gov/guide/complaints. A complaint can be filed online through this site, or you can call 1-800-642-6552.

If you have any additional questions or concerns, call ADRC at (920) 448-4300 to speak to one of our specialists.

Additional Information & Support

We are here to help you and your family with a wide variety of community resource options. For assistance by phone, or to make an appointment, contact us.

(920) 448-4300 | WI Relay 711

You May Also Like…

Dairy Month

Dairy Month

Dairy products are part of a well balanced meal. Adults should aim for three servings of dairy each day, including milk, yogurt, and cheese. The dairy group does not include food items made from milk due to containing low amounts of calcium and high fat content such...

read more
Ask I&A: Thinking About a Move?

Ask I&A: Thinking About a Move?

Question: My husband and I are considering selling our home and moving into another residence. I am a bit overwhelmed with all the choices out there and unsure where to start. How do we begin to make a decision about what option is best for us? Answer: That is a great...

read more
Wisconsin Help for Homeowners

Wisconsin Help for Homeowners

For reprint by GWAAR Legal Services Team Wisconsin homeowners who need assistance with mortgage, utility, or other household bills as a result of the pandemic may be eligible for financial relief. A new statewide program, Wisconsin Help for Homeowners (WHH), is open...

read more